Entries tagged with “Seamless Moves”.


We've Moved!

We’ve Moved!

It’s true! Last week we became our own client for a Seamless Move to our new office space in Bellevue Business Park on 124th Ave. NE in Bellevue, WA.

Cheers!

Cheers!

With an enormous amount of help from Kathleen (KT) Taylor as well as Courtney Skony, Brandon Burrowes and Ashlee Bates at Wallace Properties in Bellevue, we located the perfect office! Here are KT and Courtney toasting the new digs with with Tracy and Shelley!

Moving in

Moving in

Kameron, Tarik and Antonio of Two Men and a Truck, Seattle help us move in the heavy stuff.

Next update: We “zhoosh” up the place–Seamless style!

Last week, Seamless Moves completed its 8th year of helping people have a seamless, stress-free move.

Laurie and Tracy would like to thank our AWESOME staff, our extremely professional partners and vendors and, of course, our clients who teach us new things every day and make our job so very rewarding!

This week I got to be my own client as our remodeled bathroom and kitchen became “done enough” for us to move back into our home. After living with friends for 8 months (yes, they are GOOD friends!), my beau and I have a renewed appreciation for our little corner of the world and couldn’t wait to resume our “real lives” back in our own home. In spite of our friends’ over-the-top hospitality, I have felt a bit discombobulated regarding my normal home and business routines.

As I was wiping off construction dust, putting away dishes and hanging the shower curtain, I realized just HOW important having a comfortable and functional “nest” is for my physical and emotional health. I got to thinking that whether old or young, rich or poor, 900 square feet or 9,000, we are all alike in that need.

I realized that daily I get to help people who are moving THEIR nests and that it is my and my team’s passion for doing this work that keeps us going. I understood why our clients sometimes focus on what might seem minor details to an outsider, but are of utmost importance in their lives and why our inclusion of any detail that is paramount to them sets a Seamless Move apart from a routine one.

Why do we take a picture of a senior’s family photo wall or of papers and items on the table next to their TV chair? Because those are the important things for us to replicate to maintain continuity from one home to the next. Why do we unpack and set up the bedroom for a special needs child before any other room in his new home? So he and his mother can watch videos while we unpack the kitchen. Why do we visit The Container Store so often? So we can better advise our clients regarding organizing solutions. (OK, you caught me–The Container Store is fun!)

One of the things I particularly remember about my friends’ and my military relocations was how important it was to set up our new homes as quickly as possible to lessen the stress on children and spouses whose routines have been disrupted by moving across the U.S. or to a foreign country.

My mother jokes that when I was a child she could never punish me by sending me to my room because I would happily rearrange the furniture, reorganize my bookshelves or clean out my closet. After 13 years in this business, it surprised me to have an “aha moment” this week when I realized that the reason I founded the precursor to today’s Seamless Moves was because having a comfortable, cozy, functional nest is SO important to me that I wanted to help others to have the same.

How about you? How important is YOUR nest?

"That does it; I'm calling Seamless Moves!"

Looking out our office window at this beautiful Indian summer day, it’s hard to imagine that in a couple of months we could be scraping snow and ice off our cars and driveways. However, that’s just what the National Weather Service is predicting for this winter in the Pacific Northwest. They describe the outlook for Nov/Dec/Jan 2010-2011 through Mar/Apr/May 2011 as having a high probability of below normal temperatures, coupled with above-median precipitation.

Seattle’s KOMO news says “The paralyzing cold snap of 2008 was during a moderate La Niña. Forecasters are calling this year’s La Niña moderate to strong.” More predictions and preparations may be found on the Mt. Baker Snow Report.

What does this mean to you, fellow Pacific NW dweller? That depends on where you typically park your car. If the answer is, “not in my out-of-control garage” then Seamless Moves has a deal for you! Just imagine getting into a warm, dry car to make the drive to work or take your kids to school. Park in your newly-organized garage with our La Niña Buster Service (you can’t scare us—
I guarantee we’ve seen worse). Call or email us today* to set up your free consultation and never scrape snow and ice off your windshield with your debit card again!

*Past/current clients ask about your returning-client discount.

I recently saw a Groupon deal (affiliate link to today’s deal): $9 for 6 cupcakes. That was 50% off the usual price of $18 for 6 cupcakes. How did that happen? How did something that we used to beg our parents to let us make from $2 boxed mixes that would yield about two dozen (depending on how much dough actually made it into the oven) become worth $3 a piece?

Don’t get me wrong, I’m not saying they’re not worth the cost. I don’t know; I don’t buy cupcakes so I am not a member of their target market. On the other hand, I might pay a seemingly high amount for a wonderful goat cheese, smoked salmon or a Walla-Walla wine. So maybe it’s a perception of value? Why do people pay over $40 for a small glass tea candle holder? (If you live in Seattle, you know which ones I mean. And–full disclosure–I do have one. It was given to me as a gift.) Yes, they are beautiful, but more to the point: most people who have one have several, and I’ve been in many homes that have a dozen or two (or three). There certainly are lovely candle holders to be had for a much lower cost.

Is it a time issue? Are we too busy to make our own cupcakes so we’re willing to pay $3 each for our kids to have a cupcake experience?

Is it a money issue? “Look how much money I make that I can have a collection of $40 tea candle holders in a rainbow of colors.”

Or maybe these are affordable treats. “We can’t take the kids to Disney World this year, but we can swing a few $3 cupcakes.”

These are things I wonder as our business struggles with the occasional price pushback on our service. IS it really the cost? Or is it that we need to help a prospective client see the value they will receive from using our service? Where is the tipping point between what their time (or their back) is worth and what they would pay to have their move managed and accomplished to their standards by professionals who can do it in a fraction of the time? Perhaps it could it be considered a status symbol when our client to says to a friend who calls on the day they are moving, “I can’t talk now. The Unpackers are here.” Both the luxury cupcake and the glass candle holder companies seem to have their niche markets figured out; kudos to them!

Ahhh, I love being an entrepreneur!

Recently, folks in the Seattle area have brought to our attention something that has been disturbing them. Many people are distressed that the final bill for their move was quite a bit more than the original bid. Either it takes more time than projected, needs more people to accomplish, more boxes and supplies, etc.  Here is something you may not know:

According to the Washington State Utilities and Transportation Commission (which oversees moving companies registered to do business in this state):

“If charges are more than the written non-binding estimate, the mover must unload and release all of your goods if you pay 110 percent of the amount of the estimate and supplemental estimates. The mover is required to give you at least 30 days to pay the balance. Even if you receive only a nonbinding estimate, there is a limit to the amount you are required to pay. UTC rules ensure that in no instance are you required to pay more than 25 percent above the estimate and any supplemental estimate.Consumer Guide, Moving in Washington State (emphasis ours)

As you can see, it is important for you to know whether you have received a binding or a non-binding estimate from the moving company. We will go into further detail about estimates in a subsequent post, however a couple of things to note regarding cost and the estimate:

1) It is seriously important for you to show your estimator EVERYTHING in your home that you want to have moved during the estimate process. That includes things in the attic, garage, backyard, shed, crawlspace, basement, underneath and behind furniture and inside every closet and piece of storage furniture. If you point to several things and say, “that will be gone before the move” and they are not, your cost will be higher. If you suddenly remember a storage unit down the road with more items in it…well, you get the idea.

2) Times are tough for movers right now. Many have gone out of business in this ‘correction’ economy. The companies that remain are competing for a much smaller marketplace of folks who are moving than in the past.

So yes, SOME companies, knowing they can legally charge you 10-25% more at the end of the move, are bidding your move lower than they know it will actually cost in order to come in below other bids you may have received to get your business. Additionally, any mover you schedule through a third party referral service (through your realtor or relocation company) might be required to pay that service a commission, thereby cutting their net revenue on your move. Did this happen before the recession? Yes, of course, but not nearly as much as we are seeing now.

This is where it comes in handy to have a project manager such as Seamless Moves on your team. If we see a moving estimate that is obviously TOO low, we are going to call them on it. A moving company that cares about customer service and whether you have a good moving experience (the ones we work with and recommend) work very hard to estimate your move correctly. Their estimates sometimes look higher than other companies who have a more short-term view of their business.

If you are managing your move yourself, ask your friends and co-workers for recommendations. Check testimonials on Yelp , Angies List , etc.
And above all, remember this lesson we have all learned the hard way:

Going with the lowest bidder doesn’t always save you money.

Beautiful!! Rhodies outside the Seamless Moves Admin office window.